First steps with the Adhoc Sub Process in Flows for APEX 26.1
A marquee feature of Flows for APEX 26.1 are adhoc sub processes*. It allows you to combine deterministic with non-deterministic process steps. Let us take a look at the following diagram that could be used by an IT support help desk to better understand this feature. This process has deterministic steps and events like creating a ticket, search the knowledgebase and notify the customer. However, to come up with a solution an engineer might request logs, run a remote session, consult a LLM or might escalate to a level 2 support engineer. The order in which they occur is not known up front and some of these activities might even occur multiple times. To handle such situations, an ad-hoc sub process is what you will need (the box in the middle containing all activities). For choosing the next activity, there are several modes in which an ad-hoc sub process can be modeled: - manually - with or without a recommendation from a large language model - hybrid - AI decides the ...